Privacy Policy

GarageLine AI ("we", "us") is an AI receptionist service for garage door repair companies, operated by Flair Technologies Ltd. We answer calls, texts, and web inquiries on behalf of the garage door repair companies that subscribe to our service ("Companies").

When you contact a Company that uses GarageLine AI, we process the information needed to help you: your name, phone number, email address, message content, call recordings and transcripts, the service address, what the door is doing and since when, the details that decide what goes on the truck such as spring type and opener brand, whether a vehicle or a person is shut in, photos you choose to send, and appointment details.

From Companies and their staff, we collect account details: business name, contact details, service list, published price ranges, service area, and business hours.

When you visit our website, we log visit information: IP address, approximate location, pages viewed, and interactions with the site and its forms. We use it to operate and improve the service and to follow up with businesses that have expressed interest.

• To respond to your inquiry, state the Company's published price ranges, and schedule appointments
• To send appointment confirmations and reminders you have requested
• To notify the Company's owner and technicians about your inquiry or booking
• To flag an urgent call to the Company without delay: a vehicle or a person shut in, a door off its track, a building left standing open
• To ask for feedback after a completed visit
• To operate, secure, and improve the service

We do not sell personal information.

Calls to a Company's line are recorded and transcribed as part of the service, so the Company has a record of what was said, what was quoted, and what was booked. Recordings and transcripts are held under this policy and shared with the Company you called.

You receive texts from us only if you texted a Company first, submitted a form with your mobile number, or asked for text follow-up during a call. These are appointment and service messages: confirmations, reminders, a follow-up after your visit, and an invitation to review the Company. Message frequency varies. Message and data rates may apply.

Separately, if you are a garage door company owner or a prospective owner, GarageLine AI (a service of Flair Technologies Ltd) sends account notifications and customer-care texts directly to you - such as new-lead and new-booking alerts, account and service updates, and responses to a demo you requested - only after you provide your mobile number and check the SMS-consent box on a GarageLine AI form (for example the demo request form). We do not send marketing or promotional texts. Consent is not a condition of any purchase, and message frequency varies with message and data rates possibly applying.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Reply STOP at any time to opt out of texts. Reply HELP for help. Opting out stops all non-essential messages from that number.

We share your information with the Company you contacted; it is their customer relationship. We also use service providers solely to deliver the service, under contracts that restrict their use of your data: telecommunications carriers (SMS and voice), cloud hosting, and AI processing - Anthropic (Claude API) for reasoning across our text and voice channels and, for voice, Vapi (call orchestration) and Deepgram (speech-to-text). We do not build, train, host, or operate our own AI or machine-learning model, and none of these providers use your data to train their models. We may disclose information if required by law. If GarageLine AI is involved in a merger, acquisition, or sale of assets, your information may be transferred to the successor as part of that transaction, subject to the protections in this policy, and we will provide notice.

We keep conversation and booking records for as long as the Company maintains an active account, and delete or anonymize them after closure or on valid request. Data is encrypted in transit and at rest with access limited to what operating the service requires.

You can request access to, correction of, or deletion of your personal information by reaching us through the contact page. Texting STOP opts you out of SMS at any time.

Privacy questions: reach us through the contact page, or email hello@garagelineai.com.